Welcome to use ChatJoyAI software (hereinafter referred to as"The software") . We attach great importance to the privacy and security of your personal data and are committed to following the principles of legality, fairness and transparency in the processing of your personal information. The purpose of this privacy policy is to clearly inform you of how we collect, use, store, share, transfer and protect your personal data and the rights you enjoy. If you have any questions about this policy, please contact us at xiaoq128pre@outlook.com.
1. Data controllers and scope of application
1.1 data controller information
Run by the ChatJoy team, this software is the data controller responsible for determining the purpose and manner of handling your personal data and is responsible for your personal data handling activities.
1.2 scope
This policy applies to all your personal data processing activities using the AI services provided by the software, including but not limited to intelligent conversations, Content Generation, personalized recommendations, etc. . If a particular service of this software has a separate privacy statement, the privacy statement for that service will take precedence.
Scope and modalities of collection of personal data
2.1 types of personal data collected
2.1.1 personal data that you provide voluntarily
To complete account registration and use the core services, you may be asked to provide the following information: Account Registration Information (e-mail address, username, password) , content submitted when using the service (e.g. , dialog text, generated requirements, to-be-processed documents uploaded, etc.) , a description of the problem and supporting information provided during customer service communication.
Automated collection of personal data
In the course of using this software, the following data are automatically collected by technology: device information (e.g. device model, operating system version, device unique identifier, hardware configuration) , technology log data (e.g. IP address, access time, service usage history, Operation Behavior, error log) , network information (e.g. network connection type, carrier information) , Cookie and similar information (to identify session state, optimize service experience) .
2.2 collection method
Personal data collection methods include: You Register, use the service when the initiative to enter or submit through the software client, server and related technical systems automatically collected; From a third-party partner that you have authorized (such as the underlying identity information that you obtained from that third party when you logged in through that third-party account) .
3. The purpose and legal basis for the processing of personal data
3.1 core processing purpose
- 3.1.1 provision and optimization of services: for implementing core functions such as intelligent dialogue and content generation, optimizing AI model performance based on usage feedback to improve service response speed and accuracy.
-3.1.2 account management: for account registration, login verification, identity, password recovery, account security maintenance, etc. , to protect your account rights and interests.
-3.1.3 personalized services: Based on your habits and preferences, to provide you with customized recommendations and service experience.
- 3.1.4 security: Used to monitor and prevent fraud, malicious attacks and other violations, to protect your account security and stable operation of services.
-3.1.5 customer service: to respond to your enquiries, complaints and suggestions and to provide you with effective solutions to problems.
3.2 legal basis
Our personal data processing activities are based on the following legal grounds: Your Express consent (e.g. , when registering, check the box to agree to this policy) ; necessary to fulfill the service contract (e.g. , collecting usage data for the provision of core AI services) ; Legal rights (e.g. log analysis to ensure the security of the service without prejudice to your legal rights) ; legal obligations (e.g. retention of relevant data to comply with applicable regulatory requirements) .
4. Storage and retention periods for personal data
4.1 storage locations
Your personal data will be stored in the EU or in other countries/territories (e.g. Switzerland, Japan, etc.) which have been identified by the European Commission as having adequate data protection. Appropriate safeguards, such as the EU Standard Contract Terms (SCCS) , will be in place to ensure that the level of data protection is not compromised if data is transferred to a country or region that has not been adequately identified.
4.2 retention period
We will retain your personal data for as long as is necessary for the purposes of this policy: account information will be retained until 30 days after you have voluntarily closed your account; Service usage data will be retained for up to 12 months after the service is provided, unless a longer retention period is required by law (e.g. transaction records that need to be retained to comply with tax, audit, etc.) Data used for AI model training (except for anonymized data) will be retained until 6 months after model training is completed. Beyond the retention period, we will delete through encryption, physical destruction and other ways to completely delete or anonymize your personal data processing.
5. Sharing and disclosure of personal data
5.1 shared scope
We promise not to sell or rent your personal data to any third party. We will share your personal data with appropriate safeguards only if:
-5.1.1 a third party with your express consent: if you authorize a third party service to access the software, share the necessary information with that third party.
-5.1.2 data processing partners: for service functions, we may commission third-party service providers (e.g. cloud computing service providers, payment processors, security auditors) to process personal data, such partners are subject to strict compliance with our data processing directives and confidentiality obligations.
-5.1.3 disclosure is required by law: we may disclose personal data necessary to comply with applicable laws and regulations, judicial decisions or administrative orders, or in response to lawful investigations by regulatory authorities.
- 5.1.4 protection of legitimate interests: disclose relevant data when necessary to protect your or others' core interests, such as life or property, or to safeguard the terms of service of this software and other legitimate interests.
5.2 disclosure restrictions
Apart from the above, we will not disclose your personal data to any third party without your prior permission. For data shared with third parties, we will clarify the rights and obligations of both parties and monitor the compliance of third parties by signing data processing agreements.
Security measures for personal data
6.1 technical
We use international standards of security technology to protect your personal data: data transmission process using SSL/TLS encryption technology; data storage using AES-256 encryption storage; establish a sound access control system, only authorized personnel can access personal data and log access.
6.2 management assurance
We have established a strict data security management system: developing data processing operating procedures and security management policies; regularly training and assessing employees in data privacy protection; regularly conducting data security audits and risk assessments, identify and address potential security risks in a timely manner.
6.3 Data Breach Response
In the event of a breach of personal data, we will immediately initiate an emergency response plan, take remedial action to minimize the damage, and notify the affected users and the relevant regulatory authorities (if applicable) within 72 hours, inform of the circumstances of the spill and remedial action taken.
7. Your personal data rights
Under applicable data protection laws, you are entitled to the following personal data rights, which we will facilitate:
7.1 access
You have the right to request us to obtain a copy of your personal data, understand the purpose of processing personal data, storage period, sharing objects and other information.
7.2 right of Correction
If you find that your personal data we hold is inaccurate or incomplete, you have the right to request us to correct or supplement it in time.
7.3 right to be deleted (right to be forgotten)
You have the right to request us to delete your personal data if: the purpose of the data processing has been achieved; you withdraw your consent; our processing is in violation of laws and regulations; and there are other statutory deletions.
7.4 restriction of discretion
You have the right to request us to restrict the processing of your personal data if you object to the accuracy of your data, our processing is illegal, and you do not wish to delete your data.
7.5 right to data portability
You have the right to request that your personal data be made available to you in a structured, common and machine readable format, or transmitted directly to another data controller of your choice (if technically possible) .
7.6 withdrawal of consent
You have the right to revoke your consent to personal data processing at any time (e. g. Personalized Service Authorization) . Revocation of consent does not affect lawful data processing activities based on consent prior to revocation.
7.7 right to object
You have the right to object to our processing of personal data based on legal rights, such as targeted marketing, etc. . We will stop processing after receiving the objection, unless we have a good legal reason to continue processing.
7.8 mode of exercise of Rights
To exercise the above rights, please contact xiaoq128pre@outlook.com. We will respond to your written request within 30 days of receipt. If you are not satisfied with the response, complain to your local data protection regulator.
8. Use of Cookie and similar technologies
8.1 purpose of use
To improve the service experience, we will use techniques such as cookies and local storage to: record your login status to avoid duplicate logins; store your preferences to provide personalized services; analyze service usage; and, optimizing service functions.
8.2 management
You can choose to enable or disable cookies through browser settings or the privacy settings feature of the software. Be aware, however, that disabling some cookies may cause some service features to be disabled.
Data protection for Minors
We do not offer this software service to minors under the age of 16. If we discover that minors' personal data has been inadvertently collected, we will immediately stop processing and delete the relevant data. If your guardian finds a minor using this service, please contact your guardian at xiaoq128pre@outlook.com. com contact us, we will assist in processing.
10. Privacy policy changes
This privacy policy may be subject to change as a result of service updates or regulatory changes. The revised policy will be in the software's prominent location (such as login page, settings page) public notice, and through email and other means to inform you. If you continue to use the software service after the policy change, you will be deemed to agree to the revised privacy policy.
11. Contact information
If you have any questions, complaints or suggestions regarding this privacy policy, or need to exercise your personal data rights, please contact us through:
Contact: xiaoq128pre@outlook.com
Response time: we will respond to your request within 30 business days of receipt.